Refund Policy
Last updated: September 25, 2026
1. No Refunds or Cancellations
Due to the digital nature of our products, all sales are considered final and non-refundable once the transaction is completed and the download link has been generated.
Unlike physical goods, a digital PDF file cannot be "returned" once it has been downloaded or emailed to you. Therefore, we do not accept cancellation requests or issue refunds after a successful purchase.
2. Pre-Purchase Evaluation
To ensure you are fully satisfied with the material before spending your money, we provide detailed descriptions, tables of contents, and Free Demo PDF chapters on our website.
We highly encourage all students to download the free demo and verify the language, syllabus, and quality of the content before initiating a payment.
3. Exceptions & Technical Issues
We will only consider a refund or replacement under the following strict technical circumstances:
- Duplicate Payments: If you were accidentally charged twice for the exact same order due to a technical glitch, we will refund the duplicate transaction.
- Corrupted Files: If the provided PDF file is corrupted, completely unreadable, or severely defective, and our technical team is unable to provide a working replacement file within 48 hours of your complaint.
- Non-Delivery: If payment was successfully deducted from your account, but our system failed to generate an order or send you a download link, and we cannot manually fulfill the order upon verification.
4. Requesting Support for Failed Transactions
Sometimes, network issues cause a payment to be deducted from your bank but show as "Failed" on our website. In such cases, the payment gateway (Razorpay) usually auto-refunds the amount to your original payment method within 5 to 7 business days.
If you encounter this issue, please contact us immediately with your transaction screenshot, and we will check the live status with our banking partners.
5. Contacting Us for Payment Issues
If you believe you qualify for an exception or need technical help accessing your purchased book, please reach out to our billing support team:
- Email: support@assamweb.in
- WhatsApp: +91 9101678415
Please include your full name, email address used during purchase, and the Order ID in your communication to help us resolve the issue faster.